Synaptic Communications

Clients & Partners

Synaptic Communications builds intranet, extranet and Internet sites with custom browser-based applications. Synaptic has been performing these services alone and in partnership with leading interactive and advertising agencies since 1996. We hope you enjoy this sampling of our work.

Applications for Mobile Devices

Synaptic created a mobile app to allow managers that are constantly on-the-go, working in the company's many manufacturing buildings, to approve special requisitions for on-site contractors. This mobile app ties into their existing Domino database approval workflow system, but now they no longer have to get back to their offices to give approvals - adding convenience and speeding up this time-sensitive process. This mobile web application was built using XPages and jQuery Mobile, and integrated with MS SQL data.

This mobile web app allows management to securely access member data, whenever and wherever needed. Management frequently meets with members of the organization at the many MBTA and union facilities in the Boston metropolitan area. Using this mobile app on their phones allows them to have the information from their database easily available. This mobile application ties into existing Domino databases, and uses XPages, the XPages Extension Library Mobile Controls, and jQuery plugins. The app allows for very easy to use type-ahead searching through thousands of records, while being optimized for the smaller screen of a mobile phone..

Internet Sites

Synaptic redesigned the public website of Amtrol Inc., the nation's leading manufacturer of hot water heaters and water system solutions, to incorporate the company's extensive product catalog. The new site offers different user experiences to Amtrol's diverse constituents, including homeowners, professional installers, distributors, and sales representatives. In addition to the public website, Synaptic developed multiple secure extranets for use by Amtrol business partners and administrators.

CorporateCards.com has its first phase of design enhancements implemented. Synaptic provided the site with a shopping cart, credit card processing for orders, and approval routing (workflow).


Synaptic redesigned the Planned Giving Group of New England's public website for improved look and feel and cleaner and more intuitive navigation. PGGNE is a non-profit association of over 400 charitable gift planning professionals representing the New England states of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.

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Apps.com

Synaptic helped develop a new portal site for Apps.com. Synaptic was awarded the project in recognition of our advanced skill set in SQL Server, ASP and Site Server technologies. Apps.com lists and categorizes various applications while allowing members to save an app as a favorite; try available demos or trials; and then to rate the app online. Apps.com also lists ASPs.

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Giga Information Group

Synaptic developed the original site for the Giga Information Group to provide its clients with technical information, analysis, and advice. "Fastest growing company in their business segment, due in part to the award-winning Internet interface." The site has since been superseded.

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IBM Small Business Center

With sites in the United States and Italy -- and new country sites under development -- the IBM Small Business Center offers small businesses the critical applications and comprehensive business-building solutions which they need in order to grow. This web site's unique design allows authorized editors to change the content without changing the design or having to know HTML.

Synaptic developed a set of eight websites for Blue Cross Blue Shield of South Carolina and its subsidiaries (including Companion Information Management Resources). They use these sites both to publish information to their customers and offer web access to resources such as personal account information and an online directory of providers.

The Massachusetts Health Data Consortium serves as an "honest broker," collecting, analyzing, and disseminating healthcare information to the public. Currently MHDC is helping its constituents prepare for HIPAA compliance. Synaptic developed three major releases of the MHDC website over a period of 5 years. The site has since been superseded.

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Sonesta International Hotels Corporation

The Sonesta International Hotels Corporation uses its website to publish information about its destinations and properties, as well as to invite, accept, and process reservations online. The Sonesta.com web site generated online reservations sufficient to yield a positive ROI within three months of operation. The site has been featured on the IBM Travel and Tourism site as a case study "Interliant Web Solution Lets Sonesta Focus On Guests, Not Web Management".

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IBM Canada Shopping Cart

The IBM Canada Shopping Cart was developed to allow Canadian businesses and consumers to learn about and order IBM products and services online. Using a catalog metaphor, the site invites the user to shop among available offerings and place them in a virtual shopping cart as they browse. They then move to the checkout, where they provide credit card or billing and shipping information. The application calculates the sales tax automatically based on the user's province. Synaptic developed a series of Lotus Notes databases, with SSL encryption, to serve as the back-end engine for the cart. This engine can be used to instantly commerce-enable a limitless variety of catalogs. The site design has since been superseded.

Intranet Sites and Applications

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Sennheiser USA

Sennheiser USA chose Synaptic to streamline their internal business processes using Domino for collaborative applications. Forms are now routed properly from department to department automatically, reducing the amount of basic form distribution work, which allows employees to contribute to more productive tasks. Sennheiser produces top-quality sound recording products and are particularly well known for their microphones and headphones.

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BioValve

Synaptic developed a Purchase Order system for BioValve, which includes extensive workflow approval routing based on the dollar amount for the order. Purchase orders are automatically sequentially numbered, making it easier to track and trace outstanding orders. Orders show outstanding line items, and employees can easily see which items to update as items are received from vendors. Purchase orders also can be faxed directly to vendors from the Notes client.

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State Street

Synaptic augmented State Street's Procurement Management System so that internal employees can now easily locate vendors with which the company has already done business. Employees can rate the vendors; ratings are averaged and presented on the web site to aid other employees in vendor selection.

Synaptic has created a web-based Project Tracking System for State Street's large IT department to track hundreds of internal projects. Project managers can create monthly status reports, automatically update projects with the latest budget information, and present senior management with graphical reports.

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Interliant

The Interliant intranet uses a dynamic menuing system based on documents available within the system and includes a workflow process for publishing documents within the site. Links to internal applications provide a “one-stop” site for the employees’ needs.

Synaptic and Interliant have enabled a healthcare benchmarking company to input data stores on healthcare statistics that is used nationwide by healthcare organizations. Phase II web-enabled the application for member healthcare organizations so that they can look up statistics and make requests online.

GL Mortgage Associates (GLM)

Synaptic designed, developed and implemented the intranet Mortgage Tracking Application for GL Mortgage Associates (GLM). This powerful and innovative business tool allows GLM to process mortgage applications faster and at much reduced cost. It automatically tracks each application as it traverses a complex and customizable workflow; multiple tasks run in parallel, with each task assigned to different people or functions. The system provides each user with an easy-to-use, prioritized "workbasket" listing the work which is waiting for his or her attention.

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Brodeur Worldwide<

Brodeur Worldwide is a global team of public relations professionals dedicated to helping select companies and organizations influence their target audiences. They provide the highest-quality client service through customized programs leading to measurable results. Synaptic built a web based Interview Scheduling application to help run Brodeur's core business of public relations. The application assists in the complicated task of scheduling dozens of executives with hundreds of reporters during a short period of time, such as at a trade show or other event. This workflow application is based on Lotus Domino technology with links to other back-end databases.

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State Street Bank

Synaptic designed and developed the Software Distribution Intranet application for State Street Bank using Lotus Notes and Domino technology. This secure application automatically tracks who has received software updates to key applications within the bank. It will then notify users if a new update is available. In addition, management reports are automatically compiled in order to insure that the bank is in compliance with software licensing and distribution agreements.

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State Street Bank

Synaptic built the State Street Bank Global Telephone Directory. State Street's telephone directory is now online and searchable (and it looks great)

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State Street Bank

The State Street Bank AMAC (Account Maintenance and Control) Workflow Application automates the input and tracking of investor requests to enter foreign markets for mutual fund and securities trading. It automates escalation and online reminders and uses e-mail to route market-entry documentation to the client. The application automatically keeps track of over 50 different workflow rules for each of 80 diverse markets around the world. Changes to a particular market flow through the application, thus insuring that the most up-to-date information is always used during the account-opening process.

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State Street Bank

Synaptic built the web-browser interface to the State Street Bank Log Tracking Query Processing Application. In use throughout State Street's worldwide operation and distributed to servers in the U.S., Europe, Australia, and beyond, this Lotus Notes/Domino workflow application permits the online input and collective research and resolution of queries from institutional investors. Synaptic's groundbreaking interface allows for the integration of rich-text and graphical materials into web-based query documents.

Extranet Applications

Synaptic developed a web-based distance learning system for Facing History and Ourselves for their instructor-led workshops. Up until now, Facing History and Ourselves has presented these workshops in a classroom, face-to-face setting all over the U.S., as well as internationally. To extend their reach and impact, it was a logical move to use web technology to present these workshops, allowing them to reach more people. The Online Workshop is a self-service application that consists of a general template containing the workshop instructional materials, resources, and discussion areas. Facing History instructors use the template as the starting point for their workshop, selecting existing chapters and lessons, adding their own custom materials and writings, inviting attendees and providing them login information.

Computer Sciences Corporation and the Volpe National Transportation Center choose Synaptic to provide application development expertise for a new project for the Federal Aviation Administration. Using the strengths of IBM/Lotus Domino, Java, and XML this web-based system will provide federal aviation inspectors with a portable repository of reference and regulatory documentation that is tailored to deliver the exact information needed for each of the different FAA inspector job roles. With the vast volumes of government regulations contained in a multitude of document sources, web sites, and databases, this application mines the content so that it can be accessed immediately and efficiently by inspectors.

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Cramer Productions

Cramer Productions is a marketing communications company which produces events/trade shows, direct marketing, interactive media, video, and print. They have a long list of high-profile clients, like Microsoft, PricewaterhouseCoopers, Lotus, Fleet, Fidelity, Compaq, and Motorola. This year they relied on Synaptic Communications to build the Cramer Tracker extranet; this system facilitates communications with clients by allowing Cramer's project team members to post materials and documents related to a particular project and have their customers use a web browser to securely access it all.

A key requirement was that Cramer's people would need to be able to set up a new Tracker as new projects are launched. Synaptic devised a simple web-based system where employees can create new Trackers that are customized for each of their clients. Cramer's project teams can then upload project documents, schedules, a dynamic list of project team members, plus project deliverables in all types of media formats (video, PDFs, sound files, graphics,...). When graphic files are uploaded to the system it automatically creates miniature thumbnail images to display in listings. The Cramer Tracker system is integrated with multiple databases and enabled to launch automatic email notifications.

In addition to its Internet website, Amtrol Inc., the nation's leading manufacturer of hot-water heaters, also asked Synaptic to develop a set of secure extranet applications for use by its business partners and administrators. Distributors and sales representatives log in to view extended product information and download manuals and marketing materials. Sales representatives browse their personal sales reports online. Members of Amtrol's purchase incentive program log in to view their points balance, browse the merchandise catalog, and redeem their points for merchandise, all online. As they do so, the website notifies program administrators by email. Administrators are therefore able to take a "hands-off" approach - when something needs to be done, the system alerts them. When they need to, they log in to the admin website to perform a diverse array of administrative tasks, from the input and editing of members to the export of up-to-the-minute reports.

Britemoon.net has chosen Synaptic to assist in developing their flagship product. Unlike bulk email services, or other partial solutions, Britemoon, is the industry's most sophisticated, intuitive, yet immensely affordable, email campaign management solution. No special training, technical expertise, or involvement of specialized IT personnel is required. Yet, despite this simplicity, Britemoon's functional capability far surpasses those of the most complex and costly campaign management systems which, to-date, have been the exclusive solutions for large Global 2000 corporations. Synaptic is developing Britemoon using Lotus Domino R5, Java, XML and other technologies. Britemoon was named Best Email Web Site of 2000 by the Web Marketing Association (WMA) and was a Finalist in MIMC Awards 2000.

Ginsey Industries, Inc., a manufacturer of coordinated bathroom products and accessories, has chosen Synaptic to develop their on-line product catalog. Ginsey sells their products via the nation's largest retailers, including K-Mart, WalMart and Target stores. The on-line product catalog will be used by these stores and the Ginsey salesforce to facilitate order placement and replenishment, and provide downloadable product images that can be placed into in-store circulars and other promotional flyers. Ginsey also has the ability to download the entire product catalog to create a CD on demand.

Brodeur Logo
Brodeur Worldwide

Brodeur Worldwide is a global team of public relations professionals. They provide the highest-quality client service through customized programs leading to measurable results. Synaptic built a web based Interview Scheduling application to help run Brodeur's core business of public relations. The application assists in the complicated task of scheduling dozens of executives with hundreds of reporters during a short period of time, such as at a trade show or other event. This workflow application is based on Lotus Domino technology with links to other back-end databases.

The Sonesta International Hotels public web site is supported by an extranet application that allows each hotel manager in the Sonesta family to update, support, and process all the activity associated with their property. This allows each property manager the freedom to post last-minute travel specials, area activities and happenings, and special offers. Direct e-mail to customers alerts them to specials at the destinations they are most interested in visiting. The travel preferences of frequent customers are stored in the database, so that repeat reservations are always handled with the unique Sonesta care and attention.

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IBM Enterprise

IBM Enterprise was developed in order to improve customer relations between IBM and its major clients. This extranet application allows IBM to create secure, tailored web sites for their large customers such as Intel and Citibank. This Lotus Notes/Domino application easily creates new sites based on options chosen by IBM. It also allows IBM to quickly update the sites as soon as new content becomes available. The application also includes a unique management interface, called ESMI (Enterprise Sites Management Interface), to keep track of internal changes as well as feedback from web users. was developed in order to improve customer relations between IBM and its major clients.

We created a specialized web ordering system for New England Finish Systems custom drywall products for their distributors to submit dimensions, shapes, and quantities; then receive price quotes. Once submitted, the orders are transmitted to their existing inventory and accounting systems. The project utilized Domino to provide complex security requirements, and used XPages, jQuery, and JQuery plugins for advanced web application features.

Synaptic Partnership Programs and Memberships

Synaptic Communications is an IBM Premier Business Partner.

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IBM Business Partner

Our other partners include such prominent interactive and advertising agencies as:

In addition, Synaptic Communications is an authorized reseller and installer of:

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All Lotus and IBM Software

Synaptic Communications is an active member of the web development community in the Greater Boston area.

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Association of Internet Professionals

Are you interested in becoming a Synaptic Partner? Do you offer products or services which complement our own and might add value to our clients' websites and applications? If so, we'd like to hear from you! Email us for more information or contact us through the information below:

Synaptic Communications
58 Beals Street
Brookline, MA 02446
USA

Voice: (617) 277-1405
Fax: (781) 998-6408
E-mail: info@synap.com